PRIVACY POLICY is committed to protecting your privacy, therefore any personal information that you willingly provide to us is handled securely and remains private and confidential. This information is collected lawfully and in accordance with the Data Protection Act, 1998. 
We do not pass your personal details on to any third parties or to third party mailing lists, and access to your details is restricted to authorised personnel only. 

We use a secure server and the information that you provide is encrypted using a Secure Socket Layer (SSL) Session. SSL is an industry standard and is one of the best ways to ensure that internet messages are not intercepted. 

When you create an account with Build Your Bears Wardrobe Ltd. on, you will need to provide us with the following details:- name, address, telephone number, email address. We use this information to administer your account, to provide you with the products you have ordered and to maintain our records. We use your email address to send you an order confirmation and a dispatched confirmation email, and to occasionally inform you about our new products and special promotions.

When you place an order with and proceed to checkout, you will need to provide your credit or debit card details in order to complete the payment process. Credit or debit card details are also required for orders placed via the telephone. WE DO NOT STORE ANY CREDIT OR DEBIT CARD DETAILS IN ANY FORM.

New Cookie Policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

You can manage these small files yourself and learn more about them through Internet browser cookies – what they are and how to manage them

Our use of cookies

There are two types of cookie you may encounter when using or

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

Linking to another site from buildyourbearswardrobe

Our website contains links to other sites, Build Your Bears Wardrobe Ltd is not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave the buildyourbearswardrobe website and we encourage you to read the privacy statements on other websites you visit

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Returns and Refunds

You have the right to 'cancel' the contract (advise us of your wish to return goods) at any time up to '14 working days starting the day after delivery'. (Wholesale customers see terms on wholesale site).

Please return to the address below:-

Build your Bears wardrobe Ltd
85 Limpsfield Road
Surrey. CR6 9RH

Enclosing your details and the reason for return. We are happy to refund the cost paid on your invoice. This does not include any charge for P&P incured.

Restrictions of sale


This website and its content is copyright of Build Your Bears Wardrobe Ltd 2007-2016 ©
All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only

• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Trade login
This is found in the centre of the screen, click on 'Only registered users can see our trade prices'.

When your account is created you will be able to ‘Log In’ at any time to review your personal details and to make any necessary changes to them as required to maintain up to date records. You can also check the status of your order. will erase any customer information upon their request. You can contact us at any time regarding your account, orders, products, comments or any other matter you wish by email or telephone. These details can be found on the Contact us page of our website.